Remote Customer Success Manager for AdTech & Brands

Adelaide; New York (NY); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Parental leave

Wellness & Personal Development Stiped

Holiday break

Volunteer time off

Competitive salary

Stock options

401k Retirement Plan

Remote-first environment

New York office access

WeWork spaces available

Job summary

Adelaide, a leader in attention measurement and adtech, seeks a Customer Success Manager to oversee agency and brand client relationships, ensuring campaigns run smoothly and Adelaide’s AU metric is adopted across portfolios.

You’ll work with Sales and Analytics to deliver insights, optimize campaigns, and grow revenue. 5+ years in digital media or advertising is required, with agency or brand-side experience preferred. Remote-friendly; NYC office option.

Qualifications

• Bachelor’s degree required.
• 5+ years in digital media, adtech, or advertising.
• Agency-side or brand-side experience preferred.

Responsibilities

• Own and grow relationships with agency and brand clients across campaigns.
• Help teams plan, activate, and report using Adelaide’s AU metric.
• Collaborate with Sales and Analytics to deliver client reports and insights.
• Drive adoption of AU across holding companies and brands.
• Support campaign setup and optimization with cross-functional teams.
• Communicate value and recommendations to stakeholders clearly.

Skills

5+ years experience

Agency/brand-side

Strong communication

Excel & PowerPoint

DV360/TTD tools

Education

Bachelor’s degree

Tools

CM360

Innovid

Extreme Reach

DV360

The Trade Desk

Job description

Adelaide, a leader in attention measurement and adtech, seeks a Customer Success Manager to oversee agency and brand client relationships, ensuring campaigns run smoothly and Adelaide’s AU metric is adopted across portfolios.

You’ll work with Sales and Analytics to deliver insights, optimize campaigns, and grow revenue. 5+ years in digital media or advertising is required, with agency or brand-side experience preferred. Remote-friendly; NYC office option.