Remote Customer Success Manager - AdTech & Media

Adelaide Metrics Inc.; New York (NY, CT); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Wellness stipend

Stock options

401k Retirement Plan

Job summary

Adelaide Metrics Inc. is hiring a Customer Success Manager to oversee agency and brand client relationships, supporting campaigns and driving adoption of Adelaide’s AU metric in planning, buying, and evaluation.

You will collaborate with Sales, Analytics, and Technical Account Management to deliver actionable reports. You’ll join a remote-friendly team with opportunities to connect at the New York office; 5+ years in digital media or adtech are preferred, with a focus on driving measurable

Qualifications

• 5+ years of experience in digital media, adtech, or advertising.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience collaborating with agency teams and brand marketers.

Responsibilities

• Own and grow relationships with key agency and brand clients.
• Drive adoption of Adelaide’s AU metric across planning, activation, and reporting.
• Collaborate with Sales, Analytics, and Technical Account Management to deliver client insights.
• Support campaign optimization and measurement storytelling with data.

Skills

Client relationships

Communication skills

Data visualization

Tools

CM360

Innovid

Extreme Reach

DV360

The Trade Desk

Job description

Adelaide Metrics Inc. is hiring a Customer Success Manager to oversee agency and brand client relationships, supporting campaigns and driving adoption of Adelaide’s AU metric in planning, buying, and evaluation.

You will collaborate with Sales, Analytics, and Technical Account Management to deliver actionable reports. You’ll join a remote-friendly team with opportunities to connect at the New York office; 5+ years in digital media or adtech are preferred, with a focus on driving measurable