Remote Customer Success Manager - Adtech & Agencies

Adelaide; New Jersey; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Remote-first environment

Stock options

401k Retirement Plan

Medical, dental, and vision insurance

Paid time off

Parental leave

Wellness stipend

Job summary

Adelaide, a leader in attention measurement and activation, is hiring a Customer Success Manager to oversee relationships with agency and brand clients. You’ll support campaigns from planning to execution, driving adoption of Adelaide’s AU metric and turning data into actionable insights.

This fully remote role serves candidates in the Tri-State Area (NY, NJ, CT) with opportunities to connect at our New York office. Base salary ranges from $85,000 to $95,000 with OTE of $106,250 to $118,750.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in digital media, adtech, or advertising.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Hands-on experience with verification and viewability partners, ad-serving platforms and DSPs.

Responsibilities

• Own and grow relationships with key agency and brand clients, with ongoing support and strategic guidance across their campaigns.
• Act as a trusted partner to agency teams, helping them build AU into media planning, activation, optimization, and reporting.
• Work with brand marketers to tie attention data to their business objectives and KPIs across the funnel.
• Explain Adelaide’s value to agency and brand stakeholders and recommend optimizations based on the data.
• Drive adoption of the AU metric across agency holding companies, independent agencies, and brand advertisers.
• Work with Sales to deepen agency and brand relationships, expand into new brands within agency portfolios, and grow existing accounts.
• Partner with the Analytics team on reports and custom analyses that match each client’s objectives.
• Serve as the product expert, guiding agencies and brands through Adelaide’s measurement data and insights.
• Coordinate with Technical Account Management on campaign setup for agency and brand clients.
• Support AdOps on implementation and execution

Skills

Communication skills

Relationship management

Adtech

Digital media

Education

Bachelor's degree

Tools

CM360

Innovid

Extreme Reach

DV360

The Trade Desk

Job description

Adelaide, a leader in attention measurement and activation, is hiring a Customer Success Manager to oversee relationships with agency and brand clients. You’ll support campaigns from planning to execution, driving adoption of Adelaide’s AU metric and turning data into actionable insights.

This fully remote role serves candidates in the Tri-State Area (NY, NJ, CT) with opportunities to connect at our New York office. Base salary ranges from $85,000 to $95,000 with OTE of $106,250 to $118,750.