Senior Customer Success Manager — AU Metrics & AdTech

Adelaide Metrics; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Parental leave

Wellness & Personal Development Stipnd

Holiday break

Volunteer time off

Remote-first environment

Job summary

Adelaide Metrics is seeking a Customer Success Manager to oversee agency and brand relationships, ensuring successful adoption of Adelaide’s AU metric across campaigns. You’ll partner with Sales, Analytics, and Technical Account Management to deliver actionable insights and drive value.

The role is remote within the Tri-State Area, with base salary and performance-based OTE. You’ll bring 5+ years in adtech or digital media, strong communication, and hands-on experience with leading ad tech tools.

Qualifications

• 5+ years in digital media, adtech, or advertising (agency or brand).
• Strong written and verbal communication skills for briefs and presentations.
• Proficiency in Excel and PowerPoint for reporting and analysis.
• Hands-on with verification and viewability tools and ad-serving platforms.

Responsibilities

• Own and grow relationships with agency and brand clients across campaigns.
• Drive adoption of Adelaide’s AU metric in planning, activation, and reporting.
• Collaborate with Sales, Analytics, and Technical Account Management to deliver client insights.
• Guide campaigns from planning to activation, ensuring client success and retention.

Skills

5+ years of experience in digitalmedia

Strong written and verbal comms

Excel and PowerPoint

Experience with verification and viewf

Education

Bachelor’s degree

Tools

CM360

Innovid

Extreme Reach

DV360

The Trade Desk

Job description

Adelaide Metrics is seeking a Customer Success Manager to oversee agency and brand relationships, ensuring successful adoption of Adelaide’s AU metric across campaigns. You’ll partner with Sales, Analytics, and Technical Account Management to deliver actionable insights and drive value.

The role is remote within the Tri-State Area, with base salary and performance-based OTE. You’ll bring 5+ years in adtech or digital media, strong communication, and hands-on experience with leading ad tech tools.