Remote Client Success Lead - West Coast Mobility

Aires; Huntington Beach (CA); Remote; USD 85,000 - 115,000; Full time

Job summary

Aires is seeking a Client Service Manager to oversee the client relationship and service experience for relocation clients in a high-growth environment. You will work with clients to build lasting partnerships and collaborate with internal teams to deliver world-class service.

Based on experience, you will provide strategic guidance using Aires' technology and services, supervise training for staff, and monitor program outcomes while supporting business development on the West Coast.

Qualifications

• Requires strong interpersonal skills and ability to deliver presentations to groups of varying sizes.
• Travel willingness of 25–30% of time, including overnight stays.
• Experience in client retention and handling real estate within relocation.
• Proficiency with MS Office and understanding of proprietary software.
• CRP or GMS certifications are a plus.

Responsibilities

• Manages the client relationship and service experience for clients of low to moderate volume and complexity.
• Works closely with clients to build strong, enduring partnerships.
• Collaborates with internal teams through strong communication to deliver world-class customer service.
• Utilizes product knowledge, problem-solving and training to enhance customer engagements.
• Provides training to new and existing team members on client policies and processes.
• Provides strategic guidance to help clients achieve mobility objectives leveraging Aires' technology, products and services.
• Proactively monitors client programs, project outcomes, and overall satisfaction.
• Leads implementation and client transition process for low to moderate volume clients.
• Delivers customer feedback to internal teams identifying needs, ideas and challenges; advocates for solutions and product enhancements.
• Drives business and strategy review process and retention strategies.

Skills

Interpersonal skills

Presentation skills

Travel willingness

MS Office

Client retention

Team oriented

Education

High School Diploma/GED

Associate/Bachelor's preferred

CRP or GMS certification a plus

Tools

CRM software

Job description

Aires is seeking a Client Service Manager to oversee the client relationship and service experience for relocation clients in a high-growth environment. You will work with clients to build lasting partnerships and collaborate with internal teams to deliver world-class service.

Based on experience, you will provide strategic guidance using Aires' technology and services, supervise training for staff, and monitor program outcomes while supporting business development on the West Coast.