Client Success Manager - Remote West Coast Relocation

Aires; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K match

Remote work

Career growth

Job summary

Aires, a leader in relocation and assignment management for over 40 years, seeks a Client Service Manager for the West Coast. You will manage the client relationship, coordinate with internal teams, and leverage Aires' technology to deliver world-class service.

The role requires 3+ years in relocation, strong presentation and communication skills, willingness to travel 25-30%, and Pacific Time hours. A CRP/GMS is a plus; remote work available for West Coast residents.

Qualifications

• Relocation industry experience required, 3+ years, including client retention.
• CRP or GMS certifications are a plus.
• Willing to travel 25–30% of the time including overnight stays.
• Willing to work West Coast (Pacific Time) hours.
• Excellent customer service and administrative skills.
• Strong presentation and communication abilities.

Responsibilities

• Manages the client relationship and service experience for clients of low to moderate volume and complexity.
• Collaborates with internal teams to deliver world-class customer service and achieve results.
• Utilizes product knowledge and training to enhance customer engagements and outcomes.
• Provides training to new and existing team members on client policies and processes.
• Provides strategic guidance to help clients achieve mobility objectives using Aires' technology, products and services.
• Monitors client programs, project outcomes, and overall satisfaction.
• Leads implementation and client transition for low to moderate volume clients.
• Delivers customer feedback to internal teams to identify needs and advocate for solutions.
• Drives business and strategy review processes.
• Applies retention and recovery strategies to retain longstanding client relationships.

Skills

Interpersonal skills

Customer service

Presentation skills

Communication

Team training

Problem-solving

Education

High School Diploma/GED

Associate's degree

Bachelor's degree

Tools

MS Office

Proprietary software

Job description

Aires, a leader in relocation and assignment management for over 40 years, seeks a Client Service Manager for the West Coast. You will manage the client relationship, coordinate with internal teams, and leverage Aires' technology to deliver world-class service.

The role requires 3+ years in relocation, strong presentation and communication skills, willingness to travel 25-30%, and Pacific Time hours. A CRP/GMS is a plus; remote work available for West Coast residents.