Remote Executive, Enterprise Client Success (RCM)

Calpion/Plutus Health; Dallas (TX); Remote; USD 180,000 - 300,000; Full time

Benefits offered by this job

Flexible remote work

Competitive compensation

Executive leadership role

Job summary

Plutus Health Inc. seeks a Head of Client Success Management to lead the RCM client engagement strategy and growth across enterprise accounts. You will drive retention, satisfaction, and long-term partnerships, collaborating with operations, finance, and sales to optimize revenue cycles.

The ideal candidate has 12+ years in RCM, strong leadership, and experience with end-to-end client programs, including EBRs/QBRs and offshore team management. Flexible remote work available.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related discipline required.
• 12+ years of experience in RCM operations and client-facing leadership roles.
• Minimum 5+ years of leadership experience managing Client Success or Enterprise Healthcare Accounts.
• Strong knowledge of physician and/or hospital revenue cycle operations.
• Proven experience managing enterprise healthcare client relationships.
• Experience leading onshore and offshore operational teams.
• Strong understanding of healthcare KPIs, financial performance metrics, and operational reporting.
• Experience leading EBRs and QBRs.
• Excellent communication, negotiation, stakeholder management, and executive presentation skills.
• Ability to manage multiple enterprise accounts and complex operational engagements.
• Experience working with EMR/EHR and practice management systems such as Epic, Cerner, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
• Willingness to travel as required by business needs.

Responsibilities

• Lead and oversee the Client Success Management organization for all RCM client engagements.
• Develop and execute strategic client success initiatives to improve retention, satisfaction, and long-term account growth.
• Build scalable frameworks, processes, and governance models for client engagement and relationship management.
• Serve as the executive escalation point for strategic client concerns and critical operational issues.
• Drive a customer-first culture across operational and leadership teams.
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with enterprise clients.
• Ensure client expectations, KPIs, SLAs, and operational deliverables are met.
• Drive customer satisfaction initiatives and ensure exceptional client experience throughout the engagement lifecycle.
• Partner with clients to identify operational improvements, optimization opportunities, and expansion initiatives.
• Collaborate with operations leadership to ensure service delivery excellence across accounts.
• Provide strategic guidance on RCM workflows, billing operations, denials management, AR recovery, and process improvements.
• Monitor KPIs like AR Days, Collections, Clean Claim Rate, Denial Trends, Productivity, Client Satisfaction.
• Support large-scale implementations and transformations.
• Identify opportunities for revenue growth within existing accounts.
• Partner with Business Development on upselling and cross-selling opportunities.
• Contribute to strategic planning, market intelligence, and product expansion initiatives.
• Support contract renewals, pricing discussions, and enterprise growth strategies.
• Build, mentor, and lead a high-performing team of CSMs and leaders.
• Foster collaboration between onshore and offshore teams.
• Establish clear performance metrics and reporting cadences.

Skills

Executive Leadership

RCM Expertise

Enterprise Accounts

Client Success Strategy

Stakeholder Management

Offshore Team Management

AR Optimization

KPI Reporting

Education

Bachelor's degree in Healthcare Administration or related

Tools

Epic/EHR Systems

Job description

Plutus Health Inc. seeks a Head of Client Success Management to lead the RCM client engagement strategy and growth across enterprise accounts. You will drive retention, satisfaction, and long-term partnerships, collaborating with operations, finance, and sales to optimize revenue cycles.

The ideal candidate has 12+ years in RCM, strong leadership, and experience with end-to-end client programs, including EBRs/QBRs and offshore team management. Flexible remote work available.