Remote Client Success Lead - Growth & Partnerships

Tech Sales Jobs; United States; À distance; USD 110 000 - 188 000; Plein temps

Avantages offerts par ce poste

Health coverage for employees and your

Monthly tech stipend

Flexible time off & holidays

Employee stock purchase plan (ESPP)

Résumé du poste

affirm is seeking a Client Success Lead to manage and grow post-sale relationships with merchant partners in the US. You will focus on retention, satisfaction, and revenue growth, acting as the primary post-sale contact. 3-5 years of client experience in fintech is preferred.

The role requires strong communication, relationship-building, and the ability to work in a fast-paced environment with cross-functional teams. Remote-first with nationwide flexibility and competitive OTE ranges.

Qualifications

• 325 years of account management experience in fintech.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to build rapport with clients.

Responsabilités

• Deliver a proactive client management strategy to drive growth and retention with merchant partners.
• Identify upsell and cross-sell opportunities to enhance client value.
• Provide prompt and effective support to address client needs and inquiries.
• Conduct regular performance reviews and gather client feedback.
• Collaborate with internal teams to resolve client issues and requests promptly.
• Stay abreast of industry trends and market developments to anticipate client needs.
• Collaborate cross-functionally to execute strategies to support clients.
• Ensure alignment between client goals and internal priorities and deliverables.
• Demonstrate resourcefulness and flexibility in changing environments.
• Maintain a thorough understanding of company products and services to provide accurate information and support to clients.

Connaissances

Account management

CRM software

Communication skills

Interpersonal skills

Team collaboration

Formation

Bachelor27s degree

Outils

Microsoft Office

Description du poste

affirm is seeking a Client Success Lead to manage and grow post-sale relationships with merchant partners in the US. You will focus on retention, satisfaction, and revenue growth, acting as the primary post-sale contact. 3-5 years of client experience in fintech is preferred.

The role requires strong communication, relationship-building, and the ability to work in a fast-paced environment with cross-functional teams. Remote-first with nationwide flexibility and competitive OTE ranges.