Remote Client Success & Growth Manager

Kaplan; Lorida (FL); Remote; USD 31,000 - 79,000; Full time

Benefits offered by this job

Remote work flexibility

Retirement plan participation

Tuition assistance and discounts

Health benefits from day 1

Generous PTO + volunteer and diversity

Job summary

Kaplan is seeking a Client Success Manager to drive retention and growth for North America mid-tier accounts. You will partner with sales to identify cross-sell and upsell opportunities, manage renewal cycles, and deliver strategic engagement plans across senior leadership.

You will oversee cross-functional collaboration, measuring engagement health and ensuring Kaplan offerings align with client needs while strengthening brand loyalty.

Qualifications

• Bachelor’s Degree in Business or related field or Associate’s Degree with four years of experience.
• 4+ years in customer experience, account management, or program management with a large portfolio of accounts.
• Strong process management and attention to detail.
• Excellent presentation and cross-functional collaboration skills.

Responsibilities

• Foster relationship with mid-revenue supplemental accounts; identify cross-sell/upsell opportunities.
• Act as primary contact for stakeholders to drive mutual growth.
• Develop engagement plans focusing on retention and revenue growth.
• Manage renewal cycles and ensure seamless delivery of contracts.
• Monitor account health, provide feedback to sales, and mitigate risks.

Skills

Communication

Problem-solving

Data analysis

Customer-centric mindset

Proactive outreach

Education

Bachelor's Degree in Business or related field

Associate’s Degree +4 years experience

Master’s Degree/MBA (preferred)

Tools

CRM software

LMS data/utilization

Job description

Kaplan is seeking a Client Success Manager to drive retention and growth for North America mid-tier accounts. You will partner with sales to identify cross-sell and upsell opportunities, manage renewal cycles, and deliver strategic engagement plans across senior leadership.

You will oversee cross-functional collaboration, measuring engagement health and ensuring Kaplan offerings align with client needs while strengthening brand loyalty.