Remote Client Success Manager - Proactive Growth & Retention

The School of Hard Knocks; Austin (TX); Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

401(k) eligibility

Job summary

The School of Hard Knocks is seeking a Client Success Manager (USA Based) to own day-to-day client communication, manage relationships, and drive retention in a fast-growing company. The role requires proactive problem-solving, responsiveness, and ownership of client needs across multiple teams.

Responsibilities include leading client meetings, coordinating with editing and strategy teams, and ensuring timely deliverables while maintaining excellent client satisfaction.

Qualifications

• 3+ years of experience owning client relationships in client success, account management, or similar roles.
• Excellent written and verbal communication with professional presence.
• Proactive, able to anticipate client needs and escalate when needed.

Responsibilities

• Own day-to-day communication across assigned client Slack channels and keep clients updated.
• Lead recurring client meetings and assess account health for improvements.
• Coordinate with editing, posting, strategy, design, and other teams to fulfill requests.
• Take ownership of client satisfaction and retention, identifying churn indicators.

Skills

Client communication

Organization

Emotional intelligence

Proactivity

Tools

Slack

Notion

Claude

ChatGPT

Job description

The School of Hard Knocks is seeking a Client Success Manager (USA Based) to own day-to-day client communication, manage relationships, and drive retention in a fast-growing company. The role requires proactive problem-solving, responsiveness, and ownership of client needs across multiple teams.

Responsibilities include leading client meetings, coordinating with editing and strategy teams, and ensuring timely deliverables while maintaining excellent client satisfaction.