Client Success Leader: Retention, Growth & Strategy

4over; California; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health and life insurance

401(k) retirement plan

Holidays and PTO

Job summary

4over seeks a Client Success Manager to lead the Client Success organization, ensuring outstanding customer experience, retention, and revenue growth across its portfolio.

You will align Client Success with Sales, build a customer-focused team, and identify growth opportunities while protecting existing relationships. The role also requires strategic account planning, cross-functional collaboration, and KPI-driven performance management.

Qualifications

• Experience leading a customer-facing organization.
• Experience partnering with Sales to drive account growth and revenue expansion.
• Print industry experience preferred.
• Bachelor's degree preferred or equivalent experience.
• Strong CRM and Microsoft Office experience.

Responsibilities

• Lead and develop the Client Success team.
• Establish clear expectations, goals, processes, and performance standards.
• Develop and execute the Client Success strategy and operating model.
• Establish KPIs and reporting around customer health, retention, and revenue growth.
• Ensure the team has tools, resources, and training to manage portfolios.
• Foster accountability, proactive communication, collaboration, and customer ownership.
• Build strong relationships across assigned accounts and understand customer objectives and needs.
• Identify opportunities and address risks to protect revenue and growth.
• Partner with Sales for cross-sell, upsell, and growth initiatives.
• Collaborate with internal teams to resolve significant customer issues.

Skills

Leadership

Account management

Customer success

Sales collaboration

Analytical thinking

Communication

Education

Bachelor's degree preferred

Equivalent experience

Tools

CRM software

Microsoft Office

Job description

4over seeks a Client Success Manager to lead the Client Success organization, ensuring outstanding customer experience, retention, and revenue growth across its portfolio.

You will align Client Success with Sales, build a customer-focused team, and identify growth opportunities while protecting existing relationships. The role also requires strategic account planning, cross-functional collaboration, and KPI-driven performance management.