Remote Client Success & Growth Manager

Flex Technology Group; Irvine (CA); Remote; USD 60,000 - 70,000; Full time

Job summary

FlexTG is seeking a Client Relationship Manager to act as the trusted advisor for client accounts, driving retention, growth, and profitability while delivering exceptional service. The role supports onboarding, SLAs, and cross-functional collaboration to maximize client value.

The ideal candidate will manage relationships across clients, communicate effectively with executives, and travel as needed. A business degree and a proactive, high-energy mindset are required.

Qualifications

• Proven experience managing client relationships or customer success, preferably in technology or managed print services.
• Strong project management experience working with cross-functional teams.
• Analytical mindset with proficiency in Microsoft Office tools.
• Excellent communication skills, both written and verbal.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong relationships with customer stakeholders at all levels.
• Support day-to-day client needs while ensuring adherence to SLAs.
• Drive customer satisfaction, retention, and growth across your portfolio.
• Partner cross-functionally with Operations, Sales, and Project Management teams.
• Oversee onboarding and implementation of new customers and solutions.
• Manage inventory, consumables, and print environment optimization efforts.
• Proactively identify opportunities to increase efficiencies, reduce costs, and improve performance.
• Resolve client concerns with urgency and professionalism, from investigation through resolution.

Skills

Client relationship management

Project management

Executive communication

Microsoft Office

Stakeholder management

Multi-tasking

Education

Bachelor’s degree in Business

Tools

Microsoft Office

Job description

FlexTG is seeking a Client Relationship Manager to act as the trusted advisor for client accounts, driving retention, growth, and profitability while delivering exceptional service. The role supports onboarding, SLAs, and cross-functional collaboration to maximize client value.

The ideal candidate will manage relationships across clients, communicate effectively with executives, and travel as needed. A business degree and a proactive, high-energy mindset are required.