Remote Client Success & Account Growth Manager

RxSaveCard Inc; Chicago (IL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Insurance

401(k) with match

Remote or hybrid Chicago work

Job summary

RxSaveCard Inc. is seeking a Client Success professional to own day-to-day relationships with employer clients, brokers, and consultants.

You will drive retention, expansion, and measurable value while coordinating with marketing, product, and tech teams to improve the employer and member experience. The role emphasizes proactive engagement, timely issue resolution, and the ability to mentor and lead teams as the company grows in the HR benefits space.

Qualifications

• 1+ years in customer-facing roles or client success.
• Strong communication and presentation skills to build trust with clients.
• Analytical mindset with ability to derive insights from data.

Responsibilities

• Own a portfolio of employer clients and be accountable for retention and growth outcomes.
• Lead client implementations to drive high adoption rates among employers and their employees.
• Conduct an orderly launch process to ensure long-term success for the client and RxSaveCard.
• Conduct monthly/quarterly business reviews for employer clients and their broker and consultant partners.
• Turn client reporting data into clear insights and recommendations that demonstrate value and drive decision-making and account growth.
• Consult with clients on best practices to optimize RxSaveCard’s service.
• Provide timely responses (at a minimum, same day) to resolve day-to-day issues and answer questions for clients, brokers, and consultants.
• Work with other team members on various aspects of marketing, product, and technology to improve employer and member experience.
• Develop and execute account strategies aligned to client goals and organizational priorities.
• Identify risks early and proactively take action to address them.
• Drive retention and expansion through proactive engagement and value demonstration.

Skills

Project management

Communication

Analytical skills

Cross-functional collaboration

Technical proficiency

Excel reporting

Leadership potential

Tools

Excel

Google Suite

MS Office

Job description

RxSaveCard Inc. is seeking a Client Success professional to own day-to-day relationships with employer clients, brokers, and consultants.

You will drive retention, expansion, and measurable value while coordinating with marketing, product, and tech teams to improve the employer and member experience. The role emphasizes proactive engagement, timely issue resolution, and the ability to mentor and lead teams as the company grows in the HR benefits space.