Client Relationship Manager

Flex Technology Group; Mesa (AZ); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Bonus incentives

Remote or hybrid options

Job summary

FlexTG is hiring a Client Relationship Manager to build and sustain strong client partnerships while driving retention and profitability. You will act as a trusted advisor, manage cross-functional initiatives, and own relationships from onboarding through ongoing support.

The role offers a Remote-first or Hybrid setup (onsite 3 days within 35 miles) with a base salary of $60,000–$70,000 plus quarterly bonuses and commission incentives. Travel may be required to meet client needs.

Qualifications

• Proven experience managing client relationships or customer success.
• Strong project management with cross-functional teams.
• Executive-level stakeholder interaction experience.
• Analytical mindset with proficiency in Microsoft Office.
• Ability to build trust and long-term client partnerships.
• Excellent written and verbal communication.
• Willingness to travel as needed for client/business needs.

Responsibilities

• Serve as the primary contact for assigned client accounts.
• Build and maintain relationships with customer stakeholders at all levels.
• Support day-to-day client needs while ensuring SLAs.
• Drive customer satisfaction, retention, and growth across your portfolio.
• Partner cross-functionally with Operations, Sales, and Project Management teams.
• Oversee onboarding and implementation of new customers and solutions.
• Manage inventory, consumables, and print environment optimization efforts.
• Identify opportunities to increase efficiencies, reduce costs, and improve performance.
• Resolve client concerns with urgency and professionalism.

Skills

Client relationships

Project management

Stakeholder management

Communication

Analytical mindset

Travel willingness

Multitasking

Education

Bachelor's degree in Business

Tools

Microsoft Office

Job description

Client Relationship Manager

Description

Client Relationship Manager

Location: Remote (Hybrid if within 35 miles of a FlexTG office – 3 days onsite)

Salary: $60,000–$70,000 base + quarterly bonuses + commission incentives

About FlexTG

At FlexTG, we’re transforming the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, we deliver customized managed print solutions that help organizations streamline operations, reduce costs, and stay ahead in a rapidly evolving landscape.

Our proprietary technology and people-first approach set us apart, and we’re just getting started. If you’re looking to join a company that values innovation, flexibility, and meaningful impact, we’d love to meet you.

About The Role

We’re seeking a Client Relationship Manager who thrives on building strong partnerships and delivering exceptional customer experiences. In this role, you’ll serve as the trusted advisor to your clients, driving retention, growth, and profitability while ensuring every interaction reflects the high standard of service FlexTG is known for.

This is your opportunity to own relationships, influence outcomes, and maximize your earning potential.

What You’ll Do

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong relationships with customer stakeholders at all levels
• Support day-to-day client needs while ensuring adherence to Service Level Agreements (SLAs)
• Drive customer satisfaction, retention, and growth across your portfolio
• Partner cross-functionally with Operations, Sales, and Project Management teams
• Oversee onboarding and implementation of new customers and solutions
• Manage inventory, consumables, and print environment optimization efforts
• Proactively identify opportunities to increase efficiencies, reduce costs, and improve performance
• Resolve client concerns with urgency and professionalism, from investigation through resolution

What You Bring

• Proven experience managing client relationships or customer success, preferably in technology or managed print services
• Strong project management experience working with cross-functional teams
• Confidence interacting with stakeholders, including executive-level clients
• Analytical mindset with proficiency in Microsoft Office tools
• Ability to build trust and strengthen long-term client partnerships
• Excellent communication skills, both written and verbal
• High energy, adaptable, and able to manage multiple priorities with a sense of urgency
• Willingness to travel as needed for client and business needs

Education

• Bachelor’s degree in Business (BA/BS/BBA) or equivalent experience

Why FlexTG?

• Competitive base salary plus quarterly bonuses and commission incentives
• Flexible work environment (remote or hybrid based on location)
• Growth opportunities within a fast-growing, innovative company
• Collaborative, team-focused culture
• The chance to make a real impact for clients and your career

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.