Remote Account Manager, Lender-Placed Insurance

Assurant; Columbus (OH); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Work-from-home

Career development resources

Generous paid time off

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote role. You will partner with Account Executives and cross-functional teams to keep client priorities visible, organized, and moving forward.

The role emphasizes relationship building and hands-on execution, including leading recurring client conversations, coordinating deliverables, and driving timely follow-through across multiple systems and audits.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• ~3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow-through.
• Strong relationship building, work coordination, organization, and professional presentation skills.
• Ability to analyze client, customer, or operational data and translate findings into practical recommendations.
• General office demands. This is a remote position that requires regular use of a computer, participation in video and telephone meetings, and the ability to manage detailed work across multiple systems and deadlines.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant’s operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Skills

Relationship building

Work coordination

Organization

Presentation skills

Data analysis

Education

Bachelor's degree

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote role. You will partner with Account Executives and cross-functional teams to keep client priorities visible, organized, and moving forward.

The role emphasizes relationship building and hands-on execution, including leading recurring client conversations, coordinating deliverables, and driving timely follow-through across multiple systems and audits.