Remote Account Manager – Lender-Placed Insurance

Assurant; Ohio; Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

Remote work (US-based)

Benefits from day one

401(k) with company match up to 6%

Career development resources

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients. You will partner with Account Executives and teams across Operations, Business Relationship Management, projects, claims, underwriting, and customer care to keep client priorities visible, organized, and moving forward.

This fully remote role requires strong judgment, reliable follow-through, and the ability to learn a complex business while building trusted partnerships.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining follow-through.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant’s operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Skills

Relationship building

Work coordination

Organization

Presentation skills

Education

Bachelor's degree or equivalent

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients. You will partner with Account Executives and teams across Operations, Business Relationship Management, projects, claims, underwriting, and customer care to keep client priorities visible, organized, and moving forward.

This fully remote role requires strong judgment, reliable follow-through, and the ability to learn a complex business while building trusted partnerships.