Remote Account Manager: Client Delivery & Relationships

Assurant; Ohio; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work opportunity

Paid time off & holidays

Career development resources

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients from a fully remote role. You’ll drive client conversations, coordinate deliverables across Operations, Business Relationship Management, and other teams, and keep priorities visible and moving forward.

You’ll lead meetings, track status, and address service issues while balancing client needs with Assurant’s regulatory and business requirements. Strong judgment and follow‑through are essential for success.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• ~3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining follow‑through.
• Strong relationship building, work coordination, organization, and professional presentation skills.
• Ability to analyze client, customer, or operational data and translate findings into practical recommendations.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant’s operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Skills

Relationship building

Work coordination

Organization

Professional presentation

Data analysis

Education

Bachelor’s degree or equivalent

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients from a fully remote role. You’ll drive client conversations, coordinate deliverables across Operations, Business Relationship Management, and other teams, and keep priorities visible and moving forward.

You’ll lead meetings, track status, and address service issues while balancing client needs with Assurant’s regulatory and business requirements. Strong judgment and follow‑through are essential for success.