Remote Client Success Manager - Lender-Placed Insurance

Assurant; Columbus (OH); Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

Day-one benefits

Generous paid time off & holiday pay

401(k) plan with 100% match up to 6%

Career development resources

Remote work for US-based employees

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients remotely from the United States. You will partner with Account Executives and cross-functional teams to keep client priorities visible, organized, and moving forward.

This role blends relationship building with hands-on execution, leading client meetings, coordinating deliverables, and ensuring follow-through while navigating a complex business environment.

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance multiple needs, deliverables and competing priorities while meeting deadlines and maintaining follow-through.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant’s operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Skills

Relationship building

Project coordination

Organization

Professional presentation

Attention to detail

Education

Bachelor’s degree or equivalent

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients remotely from the United States. You will partner with Account Executives and cross-functional teams to keep client priorities visible, organized, and moving forward.

This role blends relationship building with hands-on execution, leading client meetings, coordinating deliverables, and ensuring follow-through while navigating a complex business environment.