Remote Client Success Coordinator - Path to CSM

Marathon Health, LLC; Ohio; Remote; USD 55,000 - 70,000; Full time

Job summary

Marathon Health, LLC is seeking a Client Success Coordinator to provide operational and administrative support for a portfolio of small clients. You will assist in reporting, invoicing, eligibility processing, and client communications to ensure high-quality service.

The role offers a clear development path toward a Client Success Manager position, with duties spanning CRM maintenance, follow-up actions, and coordination with internal teams to resolve client issues.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field.
• 2–4 years of customer service, account coordination, healthcare operations, benefits administration, or client support experience.
• Healthcare experience preferred.
• Salesforce experience.
• Experience with eligibility management, invoicing, or client reporting.
• Experience supporting external clients or customer accounts.

Responsibilities

• Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients and coordinate issue resolution.
• Prepare and distribute recurring client reports and maintain reporting calendars.
• Review monthly invoices for accuracy and assist with invoicing questions.
• Support eligibility file processing and troubleshooting routine file issues.
• Maintain client records within Salesforce and other systems.

Skills

Organizational skills

Project management

Communication

CRM usage

Excel

Education

Bachelor’s degree in Business/Healthcare Admin/Public Health or related field

Tools

Salesforce

Excel

PowerPoint

Job description

Marathon Health, LLC is seeking a Client Success Coordinator to provide operational and administrative support for a portfolio of small clients. You will assist in reporting, invoicing, eligibility processing, and client communications to ensure high-quality service.

The role offers a clear development path toward a Client Success Manager position, with duties spanning CRM maintenance, follow-up actions, and coordination with internal teams to resolve client issues.