Client Success Coordinator: Path to Manager

Marathon Health Inc; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

Marathon Health is seeking a Client Success Coordinator to provide operational and administrative support to the Client Success team. You will manage transactional client activities, support small client relationships, coordinate reporting, invoicing, eligibility, and client service tasks to ensure timely delivery.

The role serves as a development path into a Client Success Manager position, handling recurring tasks, maintaining documentation, updating Salesforce, and ensuring a high-quality

Qualifications

• Bachelor's degree required or equivalent in business, healthcare, or related field.
• 2–4 years of customer service, account coordination, healthcare operations, benefits administration, or related experience.
• Experience with Salesforce or CRM systems is preferred.

Responsibilities

• Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients.
• Respond to routine client requests and coordinate issue resolution with internal stakeholders.
• Prepare and distribute recurring client reports and support data validation for reports.
• Maintain client documentation and update CRM records; support invoicing and eligibility processing.
• Coordinate invoice corrections and track payment status; assist with contract-related administrative tasks.

Skills

Customer service

Account coordination

Healthcare operations

Benefits administration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

Marathon Health is seeking a Client Success Coordinator to provide operational and administrative support to the Client Success team. You will manage transactional client activities, support small client relationships, coordinate reporting, invoicing, eligibility, and client service tasks to ensure timely delivery.

The role serves as a development path into a Client Success Manager position, handling recurring tasks, maintaining documentation, updating Salesforce, and ensuring a high-quality