Client Success Coordinator - Admin & Reporting Pro

Marathon Health LLC; Ohio; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness Benef

401(k) with employer match

Paid Holidays

Job summary

Marathon Health is seeking a Client Success Coordinator to provide operational and administrative support to the Client Success team, managing transactional client activities, supporting small client relationships, and ensuring timely reporting, invoicing, eligibility, and client service activities.

This role serves as a development path into a Client Success Manager position while ensuring high-quality client experiences.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field and 2 to 4 years of customer service or account coordination experience.
• Preferred Healthcare, benefits, consulting, or population health experience.
• Salesforce experience.
• Experience supporting external clients or customer accounts.

Responsibilities

• Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients.
• Respond to routine client requests and coordinate issue resolution with internal stakeholders.
• Prepare and distribute recurring client reports.
• Review monthly invoices for accuracy and assist with invoicing processes.
• Maintain client records within Salesforce and other systems.
• Support renewal preparation and client communications.

Skills

Project management

Communication skills

CRM experience

Excel & PowerPoint

Education

Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field

Tools

Salesforce

Excel

PowerPoint

Job description

Marathon Health is seeking a Client Success Coordinator to provide operational and administrative support to the Client Success team, managing transactional client activities, supporting small client relationships, and ensuring timely reporting, invoicing, eligibility, and client service activities.

This role serves as a development path into a Client Success Manager position while ensuring high-quality client experiences.