Client Success Coordinator: Path to Manager

Marathon Health LLC

Midwest (WY)

Hybrid

USD 55,000 - 70,000

Full time

6 days ago

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Benefits offered by this job

Health & Wellness Benefits

Family-friendly & reproductive health

Paid time off

401(k) with employer match

CME

Job summary

Marathon Health seeks a Client Success Coordinator to provide operational support to the Client Success team, handling transactional client activities, reporting, invoicing, eligibility, and service tasks. This role serves as a development path toward a Client Success Manager and supports high-quality client experiences for a portfolio of low-complexity clients.

The position emphasizes coordination with internal teams, accurate documentation, and timely delivery of reporting and contract

Qualifications

Bachelor's degree in Business, Healthcare Administration, Public Health, or related field.
2 to 4 years of customer service, account coordination, healthcare operations, or client support experience.
Experience with Salesforce and eligibility management, invoicing, or client reporting.

Responsibilities

Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients.
Respond to routine client requests and coordinate issue resolution with internal stakeholders.
Support client meetings through agenda development, meeting notes, action item tracking, and follow-up communications.
Maintain reporting calendars and ensure timely delivery of contractual reporting requirements.
Update CRM records and account activities.
Review monthly invoices for accuracy and completeness prior to client distribution.