Client Success Coordinator — Path to Manager

Marathon Health Inc

Ohio

On-site

USD 55,000 - 70,000

Full time

5 days ago

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Job summary

Marathon Health Inc. is seeking a Client Success Coordinator to provide day-to-day support for a portfolio of small clients, handling routine account management tasks, reporting, invoicing, and eligibility processing.

This role offers a clear path to a Client Success Manager position and focuses on delivering a high-quality client experience. You will coordinate with internal stakeholders, maintain documentation, and support CRM and reporting activities, leveraging Salesforce and other tools to

Qualifications

Bachelor's degree plus 2–4 years of customer service, account coordination, healthcare operations, benefits administration, or client support experience.
Experience with eligibility management, invoicing, or client reporting is a plus.
Strong organizational and communication skills with attention to detail.

Responsibilities

Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients.
Prepare and distribute recurring client reports and assist in tracking performance metrics.
Review monthly invoices for accuracy and coordinate corrections with Finance/Operations.
Support eligibility processing and client service tickets to ensure timely deliveries.
Maintain accurate client documentation and coordinate renewal activities.