Client Success Coordinator: Growth Path to Manager

Marathon Health; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

Marathon Health is seeking a Client Success Coordinator to provide operational and administrative support to the Client Success team. You will manage a portfolio of low-complexity clients, handle invoicing, reporting, eligibility tasks, and act as primary contact for routine requests, with a path toward a Client Success Manager role.

You will collaborate with internal stakeholders, maintain documentation in Salesforce, and help ensure timely, high-quality client service and renewals.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field and 2 to 4 years of customer service, account coordination, healthcare operations, benefits administration, or client support experience or equivalent combination of education and experience.
• Preferred Healthcare, benefits, consulting, or population health experience.
• Salesforce experience.

Responsibilities

• Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients.
• Prepare and distribute recurring client reports and assist in tracking client success metrics.
• Review monthly invoices for accuracy and coordinate with Finance and Operations teams.
• Support eligibility file processing and service ticket follow-ups.
• Maintain client records within Salesforce and other systems.

Skills

Organizational skills

Project management

Written and verbal communication

Microsoft Office (Excel, PowerPoint)

CRM systems and reporting tools

Education

Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field

Tools

Salesforce

Job description

Marathon Health is seeking a Client Success Coordinator to provide operational and administrative support to the Client Success team. You will manage a portfolio of low-complexity clients, handle invoicing, reporting, eligibility tasks, and act as primary contact for routine requests, with a path toward a Client Success Manager role.

You will collaborate with internal stakeholders, maintain documentation in Salesforce, and help ensure timely, high-quality client service and renewals.