Remote Client Success Manager, Verification Services

Compliance Holdings; Georgia; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Health Savings and Flexible Spending

401(k) with Company Contribution

Employee Assistance Program

Company-paid Life and Disability

Paid Time Off

Job summary

Lakelight Lumelight, LLC is hiring an Account Manager for Verification Services. This remote role serves clients nationwide, coordinating onboarding, project timelines, and deliverables.

You will partner with the Operations and Data teams to ensure high-quality outcomes for benefits and compliance projects. The successful candidate will manage multiple priorities, build client relationships, and communicate effectively with stakeholders while maintaining documentation and reporting throughout

Qualifications

• 1–3 years experience in client services, account management, project coordination, customer support, or related field.
• Health benefits, insurance, healthcare, or professional services experience preferred but not required.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) and video conferencing.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines and quality.
• Gather, review, and process onboarding and implementation materials for project execution.
• Serve as liaison between clients and Lumelight, understanding goals and expectations.
• Communicate status updates and project reports to clients and stakeholders.
• Collaborate with Data Team to ensure accurate data collection and timely deliverables.
• Work with cross‑functional teams to ensure alignment and transparency.
• Identify risks and communicate solutions to maintain project success.
• Ensure client deliverables are accurate and meet standards.
• Maintain detailed project documentation and client records.
• Support continuous improvement to enhance client experience and efficiency.
• Perform other duties and special projects as assigned.

Skills

Customer service

Account management

Project coordination

Time management

Communication

Education

High School Diploma

College preferred

Tools

MS Suite

Teams

Job description

Lakelight Lumelight, LLC is hiring an Account Manager for Verification Services. This remote role serves clients nationwide, coordinating onboarding, project timelines, and deliverables.

You will partner with the Operations and Data teams to ensure high-quality outcomes for benefits and compliance projects. The successful candidate will manage multiple priorities, build client relationships, and communicate effectively with stakeholders while maintaining documentation and reporting throughout