Remote Benefits Concierge for Healthcare Plans

Luminare Health; United States; Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Remote work

Job summary

Luminare Health is seeking a Benefit Advocate to support employees and their families across a remote, US-wide role. You will handle inquiries via phone, email, portal, and chat, guiding callers to understand and maximize their healthcare and wellness benefits.

The role requires strong communication, a positive attitude, and the ability to manage multiple tasks in a 24/7/365 call center environment. Some evenings, weekends, and holidays may be required.

Qualifications

• High School diploma or GED or equivalent.
• Minimum one year of insurance/benefits customer service experience.
• Ability to organize and prioritize in a fast-paced environment.
• Excellent customer service skills and clear communication.

Responsibilities

• Handle high volume requests via phone, email, portal, and chat.
• Educate employees on benefit plans and wellness programs.
• Assist employees with navigating and resolving benefit issues.

Skills

Customer service

Microsoft Office

Clear communication

Fast-paced environment

Phone etiquette

Education

High School diploma or GED

Associates degree (preferred)

Tools

Microsoft Office Suite

Data entry

Email applications

Job description

Luminare Health is seeking a Benefit Advocate to support employees and their families across a remote, US-wide role. You will handle inquiries via phone, email, portal, and chat, guiding callers to understand and maximize their healthcare and wellness benefits.

The role requires strong communication, a positive attitude, and the ability to manage multiple tasks in a 24/7/365 call center environment. Some evenings, weekends, and holidays may be required.