Client Services Coordinator

Newhorizonscareergroup; Macon (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Ongoing role-specific training

Access to online tools and resources

Job summary

Newhorizonscareergroup seeks an organized Client Services Coordinator to support client communication, service requests, and day-to-day coordination activities. You will help clients with service details, updates, and routine requests while maintaining accurate records and providing timely information.

The role emphasizes strong communication, customer service, and the ability to manage multiple requests with reliable follow-through, including coordinating with service providers and ensuring a

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple client requests and priorities.
• Comfortable researching information and comparing available options.
• Customer-focused and solution-oriented approach.
• Comfortable working with online systems and digital communication tools.
• Comfortable learning new systems and processes.
• Ability to work independently and manage responsibilities effectively.

Responsibilities

• Respond to client inquiries and requests in a timely and professional manner.
• Communicate with clients to understand their individual needs and preferences.
• Research available services and options based on client requests.
• Assist clients with service details, updates, and routine requests.
• Coordinate information and arrangements with service providers as needed.
• Maintain consistent communication throughout the client experience.

Skills

Communication

Customer service

Organization

Attention to detail

Time management

Researching information

Independent work

Remote-friendly tooling

Job description

We are seeking an organized and people-focused Client Services Coordinator to support client communication, service requests, and day-to-day coordination activities. This role is well suited for someone who enjoys helping people, managing details, researching information, and ensuring clients receive timely and accurate support.

Key Responsibilities

• Respond to client inquiries and requests in a timely and professional manner
• Communicate with clients to understand their individual needs and preferences
• Research available services and options based on client requests
• Assist clients with service details, updates, and routine requests
• Coordinate information and arrangements with service providers as needed
• Maintain consistent communication throughout the client experience
• Follow up when additional information, confirmation, or action is required
• Review service information for accuracy and completeness
• Maintain accurate and organized client records
• Provide clients with confirmations, updates, and important information
• Assist with routine changes, questions, and service concerns
• Identify missing information and take appropriate follow-up action
• Build positive client relationships through responsive communication and reliable follow-through
• Support a smooth and organized client experience from initial request through completion

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Ability to manage multiple client requests and priorities
• Comfortable researching information and comparing available options
• Customer-focused and solution-oriented approach
• Comfortable working with online systems and digital communication tools
• Comfortable learning new systems and processes
• Ability to work independently and manage responsibilities effectively
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, client services, coordination, hospitality, administration, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role-specific training
• Access to online tools and resources