Remote Client Success & Account Manager

Careerswift; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote work environment

AI-powered technology product exposure

Direct interaction with clients

Collaborative team environment

Growth opportunities

Job summary

CareerSwift, a technology company focused on making the job search process simpler, faster, and more effective, is seeking a proactive Client Account Manager to build strong relationships with clients and ensure they receive a positive experience with CareerSwift.

In this fully remote role, you will manage day-to-day client communication, coordinate requests with internal teams, and help ensure clients get maximum value from our products and services.

Qualifications

• 1–3 years of experience in account management, customer success, client services, or a related role.
• Strong communication and relationship-building skills.
• Customer-focused approach with strong problem-solving abilities.
• Excellent organization and ability to manage multiple accounts and priorities.
• Comfortable working with CRM systems and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as a primary point of contact for assigned clients and manage day-to-day communication.
• Build and maintain positive, professional relationships with clients.
• Understand client needs and help identify appropriate CareerSwift solutions.
• Coordinate client requests and follow up with internal teams to ensure timely resolution.
• Monitor account activity and proactively address potential issues or concerns.
• Maintain accurate client records, notes, and account information in internal systems.
• Collect client feedback and communicate relevant insights to the product, support, and marketing teams.

Skills

Communication

Relationship-building

Remote work independence

Tools

CRM systems

Digital tools

Job description

CareerSwift, a technology company focused on making the job search process simpler, faster, and more effective, is seeking a proactive Client Account Manager to build strong relationships with clients and ensure they receive a positive experience with CareerSwift.

In this fully remote role, you will manage day-to-day client communication, coordinate requests with internal teams, and help ensure clients get maximum value from our products and services.