Remote Account Manager | Client Success & Coordination

Xo Pixel Creative; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Xo Pixel Creative is seeking an Account Manager to serve as the primary contact for our diverse client base. You’ll nurture relationships, manage inquiries, and ensure smooth handoffs to our fulfillment team, coordinating content delivery across industries.

You’ll work remotely with set hours 9am–5pm EST, Monday through Friday, and you’ll thrive on empathy, clear communication, and proactive problem-solving to keep projects on track and clients delighted.

Qualifications

• 2+ years of account management, client services, or customer success experience (agency background is a big plus).
• Comfort and confidence working with clients across many different industries.
• A warm, personable communication style that puts people at ease.
• Empathy as a default setting. You listen first, understand the full picture, and respond thoughtfully.
• Positivity and patience, even on the tougher days.
• Strong written communication. You can write messages that are clear and on-brand.
• Curiosity to learn the language and pace of each industry we serve.
• Organization and follow-through. You don't drop the ball, and clients never have to chase you for an answer.
• Ability to commit to consistent 9am to 5pm EST working hours, Monday through Friday.
• Comfort with project management and communication tools (Asana, Monday, ClickUp, Slack, or similar).
• A reliable remote setup, with strong internet and a quiet space for calls.

Responsibilities

• Serve as the dedicated point of contact for XO Pixel clients across a diverse range of industries.
• Handle client inquiries with warmth, clarity, and a quick turnaround.
• Share regular account updates so clients always know where things stand.
• Deliver content and assets to clients, making sure every handoff feels seamless.
• Provide ongoing support, answering questions and solving small problems before they become big ones.
• Act as the connector between clients and our fulfillment team, keeping communication smooth in both directions.
• Adapt your communication style to fit the client, whether you're chatting with a beauty founder, a construction company owner, or a tech startup.
• Build genuine, long-term relationships that make clients excited to keep working with us.

Skills

Account management

Client services

Customer success

Empathy

Communication

Organization

Curiosity

Project coordination

Remote collaboration

Active listening

Tools

Asana

Monday

ClickUp

Slack

Job description

Xo Pixel Creative is seeking an Account Manager to serve as the primary contact for our diverse client base. You’ll nurture relationships, manage inquiries, and ensure smooth handoffs to our fulfillment team, coordinating content delivery across industries.

You’ll work remotely with set hours 9am–5pm EST, Monday through Friday, and you’ll thrive on empathy, clear communication, and proactive problem-solving to keep projects on track and clients delighted.