Client Solutions Director

Ladders; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity

PTO + holidays

Medical coverage

401(k)

WFH reimbursement

Wellness stipend

Parental leave

Job summary

Ladders is seeking a Client Solutions Director to lead large-scale health plan implementations and ensure a smooth transition from sales commitments to operational launch. The role partners with Sales and executives to define workflows, establish governance, and maintain visibility throughout the implementation lifecycle.

You will focus on proactive risk management, post-launch stabilization, and continuous improvement of client onboarding processes, shaping scalable playbooks for cross-payer

Qualifications

• 5-7 years of experience in health plan operations and implementation.
• Proven project management skills with multi-stakeholder projects.
• Strong strategic thinking and problem-solving abilities.
• Executive-level communication and presentation skills.

Responsibilities

• Partner with Sales to define operational workflows and present implementation capabilities.
• Direct end-to-end implementation for large-scale health plan partners.
• Identify and resolve issues or risks proactively before go-live.
• Establish governance structures and maintain executive visibility.
• Lead post-launch transitions and monitor health metrics.
• Support cross-payer initiatives and strategic projects as needed.
• Capture learnings to improve future client implementations and develop playbooks.

Skills

Looker

SQL

Data-driven

Executive communication

Health plan ops

Project management

Job description

For our client, we are seeking a Client Solutions Director to join the team of a leader in the Healthcare space.

This role will lead complex client implementation efforts for health plan partners, ensuring a smooth transition from sales commitment to operational launch. You will partner closely with Sales, executive stakeholders, and cross-functional teams to define workflows, establish governance, and maintain visibility throughout the implementation lifecycle. The position is focused on proactive risk management, post-launch stabilization, and continuous improvement of client onboarding processes. It is an opportunity to shape scalable playbooks and support strategic cross-payer initiatives in a fast-moving healthcare environment.

Location: Remote

Compensation: $160,000 – $180,000 annually

Responsibilities

• Partner with Sales to define operational workflows and present implementation capabilities
• Direct end-to-end implementation for large-scale health plan partners
• Identify and resolve issues or risks proactively before go-live
• Establish governance structures and maintain executive visibility
• Lead post-launch transitions and monitor health metrics
• Support cross-payer initiatives and strategic projects as needed
• Capture learnings to improve future client implementations and develop playbooks

Qualifications

• 5-7 years of experience in health plan operations and implementation
• Proven project management skills with complex, multi-stakeholder projects
• Strong strategic thinking and problem-solving abilities
• Exceptional communication skills for executive-level presentations
• Data-driven mindset with proficiency in analytical tools like Looker and SQL
• Alignment with the organization's mission of improving mental health access

Benefits

• Equity in a high-growth start-up
• Paid time off including nine holidays and a Winter Office Closure
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend
• Annual $500 subsidized contribution to healthcare FSA or HSA
• Paid parental leave

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.