Remote Client Solutions Analyst: Onboarding & Data Tech

SmartRecruiters, Inc.; Indiana (PA); Hybrid; USD 66,000 - 114,000; Full time

Benefits offered by this job

Full medical

Dental

Vision

401K matching

Fully remote environment

Flexible time off

Job summary

Experian is seeking a Client Solutions Analyst to partner with Client Services, Sales, and Operations in onboarding and supporting enterprise clients. This remote role requires ET hours and strong technical/product knowledge to assist with implementation and ongoing support.

You will guide clients through onboarding, develop product expertise, and communicate across teams to ensure successful integration and issue resolution. A focus on API integrations and data transfers is preferred.

Qualifications

• Bachelor's degree, advanced degree, or relevant technical certification(s)
• 5+ years of experience in client support
• Located in Eastern Time zone (EST/ET) and available during international business hours
• Experience working with enterprise-level clients or partners
• Experience leading client presentations
• Preferred: Experience working with API integrations and REST web services
• Preferred: Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3

Responsibilities

• Guide clients through the onboarding process, ensuring they have the knowledge and resources needed to integrate our products
• Develop expertise in our product offerings
• Use technical knowledge to support implementation and provide ongoing technical assistance
• Be an important client contact through calls, presentations, and high-touch email communication
• Troubleshoot production, data, and processing issues independently while collaborating across teams
• Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution

Job description

Experian is seeking a Client Solutions Analyst to partner with Client Services, Sales, and Operations in onboarding and supporting enterprise clients. This remote role requires ET hours and strong technical/product knowledge to assist with implementation and ongoing support.

You will guide clients through onboarding, develop product expertise, and communicate across teams to ensure successful integration and issue resolution. A focus on API integrations and data transfers is preferred.