Remote Client Services Specialist (Inbound Calls)

Everise; Clayton (NC); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Work from home

Job summary

Everise is seeking a customer-focused agent to answer inbound calls from our clients' members, delivering helpful information and resolving issues with care. This role supports a work-at-home program, requiring reliable internet and a quiet, dedicated workspace.

You will balance policy with client needs while meeting performance targets and delivering excellent service. The position emphasizes integrity, patience with customers—especially seniors—and flexibility to work weekends/evenings and

Qualifications

• Proven ability to handle inbound customer calls with calm and courtesy.
• Strong communication skills and active listening.
• Patience, empathy, and ability to educate customers on products/services.

Responsibilities

• Resolve customer issues via one-call resolution guidelines and/or escalation.
• Meet or exceed client performance metrics.
• Document customer information and dispositions accurately.

Skills

Customer service

Communication

Problem solving

Job description

Everise is seeking a customer-focused agent to answer inbound calls from our clients' members, delivering helpful information and resolving issues with care. This role supports a work-at-home program, requiring reliable internet and a quiet, dedicated workspace.

You will balance policy with client needs while meeting performance targets and delivering excellent service. The position emphasizes integrity, patience with customers—especially seniors—and flexibility to work weekends/evenings and