Remote Client Services Specialist – Inbound Calls

Everise; Alabama; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K benefits

Earned PTO

Incentive pay

Job summary

Everise, a global experience company, is hiring a Work-at-Home Customer Service Representative. You will answer inbound calls for our clients’ members, gather information, resolve issues, and educate customers about products and services.

This role values empathy, integrity, and performance. You’ll enjoy base pay plus incentives, a dedicated home workspace requirement, and flexible scheduling that may include weekends and evenings.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited.

Job description

Everise, a global experience company, is hiring a Work-at-Home Customer Service Representative. You will answer inbound calls for our clients’ members, gather information, resolve issues, and educate customers about products and services.

This role values empathy, integrity, and performance. You’ll enjoy base pay plus incentives, a dedicated home workspace requirement, and flexible scheduling that may include weekends and evenings.