Remote Client Services Specialist - Inbound Support

Everise; Montana; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Job summary

Everise is seeking a dedicated Call Center Customer Care professional to answer inbound phone calls from our clients' members. You will provide compassionate support, gather customer information, and educate customers on products and services while working from a dedicated home setup.

The role offers opportunities to earn additional incentives beyond base pay, with comprehensive medical, dental, vision, and 401K benefits, plus earned PTO.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited

Job description

Everise is seeking a dedicated Call Center Customer Care professional to answer inbound phone calls from our clients' members. You will provide compassionate support, gather customer information, and educate customers on products and services while working from a dedicated home setup.

The role offers opportunities to earn additional incentives beyond base pay, with comprehensive medical, dental, vision, and 401K benefits, plus earned PTO.