Remote Client Experience Specialist

Everise; Michigan; Remoto; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

401K plan

Paid time off

Descrizione del lavoro

Everise is seeking a remote-based Customer Service professional to handle inbound calls for clients’ members. You will gather customer information, resolve issues on first contact where possible, and educate customers about products and services from your home workspace.

The role emphasizes assisting senior citizens with care and compassion, with schedule flexibility including weekends and evenings. Strong communication and problem-solving skills are essential for success.

Competenze

• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding products and services.
• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Dedicated area to work from in your home.
• Schedule flexibility including weekends, evenings, and holidays.

Mansioni

• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and client benefit in decision making.
• Continuously identify opportunities to drive process improvements for our clients and customers.
• Document customer information as required.

Conoscenze

Customer service

Active listening

Problem solving

Communication

Strumenti

CRM software

Descrizione del lavoro

Everise is seeking a remote-based Customer Service professional to handle inbound calls for clients’ members. You will gather customer information, resolve issues on first contact where possible, and educate customers about products and services from your home workspace.

The role emphasizes assisting senior citizens with care and compassion, with schedule flexibility including weekends and evenings. Strong communication and problem-solving skills are essential for success.