Remote Client Services Rep - Inbound Support & Satisfaction

Everise; North Carolina; À distance; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Performance incentives

Résumé du poste

Everise is hiring for an Inbound Customer Service Specialist to answer member inquiries from a home-based setup in the United States. You will work to resolve issues on the first contact, meet client performance metrics, and document interactions.

The role requires a dedicated home work area, strong communication, and the ability to handle weekends/evenings as needed. Base pay is complemented by incentive opportunities; comprehensive benefits such as medical, dental, vision, and PTO are offered.

Qualifications

• Inbound call handling experience preferred.
• Strong communication and empathy with customers.
• Ability to adapt to customer needs and offer appropriate solutions.

Responsabilités

• Resolve customer issues via one-call resolution guidelines or escalated process.
• Meet or exceed performance metrics for client and company.
• Document customer information and disposition calls as required.
• Identify opportunities to improve processes and partner with teams.
• Maintain a dedicated home work area and comply with setup requirements.

Connaissances

Customer service

Phone etiquette

Active listening

Patience

CRM software

Outils

CRM software

Description du poste

Everise is hiring for an Inbound Customer Service Specialist to answer member inquiries from a home-based setup in the United States. You will work to resolve issues on the first contact, meet client performance metrics, and document interactions.

The role requires a dedicated home work area, strong communication, and the ability to handle weekends/evenings as needed. Base pay is complemented by incentive opportunities; comprehensive benefits such as medical, dental, vision, and PTO are offered.