Remote Client Services Representative - Inbound Support

Everise; Iowa; Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

401K matching

Paid time off

Job summary

Everise is seeking dedicated customer service representatives to answer inbound phone calls for our clients' members. The role is work-at-home with a dedicated home workspace and set-up requirements including hard-wired broadband. You will earn base pay plus incentives, with comprehensive medical, dental, vision, and 401(k) benefits and PTO.

Flexibility for weekends and evenings is required. Join our global experience company and help deliver exceptional service to our customers, including

Qualifications

• Experience in customer service or call center environments preferred.
• Ability to listen, assess needs and provide accurate information.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited.

Skills

Customer service

Inbound calls

Communication skills

Job description

Everise is seeking dedicated customer service representatives to answer inbound phone calls for our clients' members. The role is work-at-home with a dedicated home workspace and set-up requirements including hard-wired broadband. You will earn base pay plus incentives, with comprehensive medical, dental, vision, and 401(k) benefits and PTO.

Flexibility for weekends and evenings is required. Join our global experience company and help deliver exceptional service to our customers, including