Remote Client Care Specialist (Inbound Support)

Everise; California City (CA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Job summary

Everise is seeking a dedicated customer service professional to handle inbound calls for clients’ members from a home-based setting in the United States. The role offers base pay plus incentives, plus benefits including medical, dental, vision, and a 401K, along with earned PTO.

Responsibilities include resolving issues in one call and maintaining high performance metrics, while adapting to schedules that may include weekends and evenings.

Qualifications

• Resolve customer issues using one call resolution guidelines.
• Demonstrate strong empathy and understanding when assisting customers.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain policy alignment with client benefits
• Identify opportunities to drive process improvements for customers and clients
• Document customer information and call disposition as required
• Work from home setup per standards and requirements
• Demonstrate commitment to exceptional customer satisfaction

Skills

Customer service

Excellent communication

Patience and empathy

Job description

Everise is seeking a dedicated customer service professional to handle inbound calls for clients’ members from a home-based setting in the United States. The role offers base pay plus incentives, plus benefits including medical, dental, vision, and a 401K, along with earned PTO.

Responsibilities include resolving issues in one call and maintaining high performance metrics, while adapting to schedules that may include weekends and evenings.