Remote Inbound Client Support Specialist

Everise; Nebraska; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Performance incentives

Job summary

Everise is seeking representatives to answer inbound calls for clients’ members from a Home Office setup in the United States. You will gather customer information, assess needs, and educate customers on products and services while aiming for one-call resolution and high satisfaction.

Base pay plus incentives is offered, with medical, dental, vision, 401K benefits and PTO. Flexible scheduling includes weekends and evenings, and a dedicated home workspace is required, with a strong emphasis on

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired broadband internet service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited

Job description

Everise is seeking representatives to answer inbound calls for clients’ members from a Home Office setup in the United States. You will gather customer information, assess needs, and educate customers on products and services while aiming for one-call resolution and high satisfaction.

Base pay plus incentives is offered, with medical, dental, vision, 401K benefits and PTO. Flexible scheduling includes weekends and evenings, and a dedicated home workspace is required, with a strong emphasis on