Remote Client Services Specialist

Everise; Pennsylvania; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K benefits

Paid time off

Job summary

Everise is seeking a dedicated Customer Service Representative to handle inbound calls for members from home. You will resolve issues, educate customers on products, and strive to meet performance metrics while maintaining policy compliance.

The role offers base pay plus incentive opportunities and a comprehensive benefits package including medical, dental, vision, 401K, and PTO. Successful candidates will have strong communication, patience, and problem-solving skills, with the ability to work

Qualifications

• Minimum high school diploma or equivalent is typically expected.
• Previous call center or customer service experience preferred.
• Ability to work from home with a dedicated space and reliable internet.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed client performance metrics.
• Document customer information and call outcomes.
• Educate customers about products and services as applicable.
• Maintain policy adherence while balancing client benefits.

Skills

Customer service

Inbound calling

Active listening

Problem solving

Job description

Everise is seeking a dedicated Customer Service Representative to handle inbound calls for members from home. You will resolve issues, educate customers on products, and strive to meet performance metrics while maintaining policy compliance.

The role offers base pay plus incentive opportunities and a comprehensive benefits package including medical, dental, vision, 401K, and PTO. Successful candidates will have strong communication, patience, and problem-solving skills, with the ability to work