Remote Client Services Rep: Fast Learner & Problem Solver

Dominion Payroll; Richmond (VA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Freedom to work from home 2x/week

401(k) with strong company match

Generous PTO + paid holidays

16 hours of paid volunteer time

Monthly happy hours + team events

Dog-friendly office days

Friday lunches (yes, really)

Early close at 4PM on Fridays

Wellness & employee assistance_program

Job summary

Dominion Payroll is seeking a professional, articulate payroll specialist to join our high-growth team. You’ll retrieve and process payroll data, answer client questions, and produce accurate reports with a focus on confidentiality.

Ideal candidates are tech savvy, quick learners, proficient with Microsoft Office, and able to multitask in a fast-paced environment. We offer a hybrid work model, strong benefits, and growth opportunities.

Qualifications

• Professional, articulate, and customer-focused.
• Tech savvy with strong Microsoft Office skills.
• Fast learner who thrives in a high-growth environment.
• Not afraid to pick up the phone and solve problems head-on.
• Positive attitude with a "go-getter" mindset.
• Relentless problem solver—you don't quit, you figure it out.
• Organized, detail-oriented, and able to multitask.
• Payroll experience or knowledge of tax/wage laws is a bonus.

Responsibilities

• Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
• Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
• Maintains payroll operation by following policies and procedures; reporting needed changes.
• Protects payroll operation by keeping information confidential
• Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines
• Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
• Establish and build healthy working relationships with clients, vendors, and peers.
• Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
• Hit performance metrics while juggling multiple priorities in a fast-paced environment

Skills

Payroll software

Microsoft Office

Client communication

Fast learner

Education

Payroll knowledge

Tools

Payroll systems

Job description

Dominion Payroll is seeking a professional, articulate payroll specialist to join our high-growth team. You’ll retrieve and process payroll data, answer client questions, and produce accurate reports with a focus on confidentiality.

Ideal candidates are tech savvy, quick learners, proficient with Microsoft Office, and able to multitask in a fast-paced environment. We offer a hybrid work model, strong benefits, and growth opportunities.