Partnership Services Representative I

Dominion Payroll; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Generous PTO

Volunteer time

Team events

Dog-friendly office

Friday lunches

Early Friday close

Wellness programs

Job summary

Dominion Payroll, based in Richmond, VA, is seeking a proactive client-support specialist to join our high-energy team. You will be the go-to problem solver for clients, handling payroll inquiries via phone and email, and ensuring timely resolutions.

Ideal candidates are tech-savvy, with strong Microsoft Office skills, quick learners, and excellent communication. Payroll knowledge and willingness to grow with internal systems like iSolved and Zendesk are a plus.

Qualifications

• Professional, articulate, and customer-focused.
• Tech savvy with strong Microsoft Office skills.
• Fast learner who thrives in a high-growth environment.
• Not afraid to pick up the phone and solve problems head-on.
• Positive attitude with a go-getter mindset.
• Relentless problem solver—you don't quit, you figure it out.
• Organized, detail-oriented, and able to multitask.
• Payroll experience or knowledge of tax/wage laws is a bonus.

Responsibilities

• Be the go-to problem solver for our clients—payroll expert, investigator, and relationship builder.
• Deliver a positive client experience through clear, professional communication via phone and email.
• Respond to client requests within SLAs using Zendesk.
• Remain available for inbound client calls and provide reliable support.
• Troubleshoot and resolve issues with available resources and team collaboration.
• Build foundational product and technical knowledge to support client needs.
• Apply core iSolved Time knowledge to troubleshoot workflow issues.
• Escalate appropriately for complex problems.

Skills

Customer-focused

Tech savvy

Microsoft Office

Phone support

Fast learner

Problem solver

Organized

Payroll knowledge

Tools

Zendesk

iSolved

iHire

Learn & Grow

Job description

Looking for more than just a job? At Dominion Payroll, we're building something special-a high-growth, high-energy team that actually enjoys working together.

If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, keep reading. If you're the kind of person who chases solutions instead of waiting for them... you'll fit right in here.

Why Dominion Payroll?

• 12x Inc. 5000 honoree (yes, we grow fast)
• 99% client retention + industry-leading NPS
• Cutting-edge, proprietary payroll & HR tech
• Locally owned, people-first culture
• Real growth opportunities (we promote from within-often)

What You'll Do

You'll be the go-to problem solver for our clients-equal parts payroll expert, investigator, and relationship builder.

• Deliver a positive client experience through clear, professional communication across phone and email channels, navigating sensitive situations with professionalism and empathy.
• Respond to client requests within established Service Level Agreements (SLAs), ensuring timely and thorough resolution of tickets using Zendesk.
• Remain available for inbound client calls, providing consistent and reliable support.
• Troubleshoot and resolve client issues by leveraging available resources, internal documentation, and team collaboration.
• Build foundational product and technical knowledge to effectively support client needs and system functionality.
• Build rapport with partners and internal teams through professional and respectful interactions.
• Demonstrate intermediate report writing knowledge to support partner data needs and inquiries.
• Apply core iSolved Time knowledge, including accruals and workflows, to troubleshoot and resolve common issues.
• Troubleshoot issues related to Performance Management, iHire, ZayZoon, iSolved Onboarding, Learn & Grow, and Client User and Employee Self-Service (ESS) roles, escalating appropriately when needed.
• Contribute to a positive team environment through collaboration, reliability, and a willingness to learn.

What We're Looking For

This role is perfect for someone who brings energy, grit, and curiosity to the table.

• Professional, articulate, and customer-focused
• Tech savvy with strong Microsoft Office skills
• Fast learner who thrives in a high-growth environment
• Not afraid to pick up the phone and solve problems head-on
• Positive attitude with a "go-getter" mindset
• Relentless problem solver-you don't quit, you figure it out
• Organized, detail-oriented, and able to multitask
• Payroll experience or knowledge of tax/wage laws is a bonus

Our Culture

We don't just talk about culture-we live it.

• GSD - We take action, move fast, and follow through
• Rise Above - We push past challenges, expectations, and limits to be our best
• Passion - We bring energy and purpose to everything we do
• Excellence - We don't settle-every detail matters
• Community - We show up for each other and the communities we serve
• Create Culture - We build an environment where people thrive, grow, and enjoy the ride
• DP No Se Vara - We don't get stuck-there's always a way, and we find it

Perks & Benefits

This is where things get fun:

• 401(k) with strong company match
• Generous PTO + paid holidays
• 16 hours of paid volunteer time
• Monthly happy hours + team events
• Dog-friendly office days
• Friday lunches (yes, really)
• Early close at 4PM on Fridays
• Wellness & employee assistance programs

Dominion Payroll is an equal opportunity employer committed to building a diverse and inclusive team.

If you want a role where you can learn fast, grow quickly, and make a real impact, this might be your next move.