Client Services Representative I

Dominion Payroll; Richmond (VA); Ibrido; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Freedom to work from home 2x/week

401(k) with strong company match

Generous PTO + paid holidays

16 hours of paid volunteer time

Monthly happy hours + team events

Dog-friendly office days

Friday lunches (yes, really)

Early close at 4PM on Fridays

Wellness & employee assistance_program

Descrizione del lavoro

Dominion Payroll is seeking a professional, articulate payroll specialist to join our high-growth team. You’ll retrieve and process payroll data, answer client questions, and produce accurate reports with a focus on confidentiality.

Ideal candidates are tech savvy, quick learners, proficient with Microsoft Office, and able to multitask in a fast-paced environment. We offer a hybrid work model, strong benefits, and growth opportunities.

Competenze

• Professional, articulate, and customer-focused.
• Tech savvy with strong Microsoft Office skills.
• Fast learner who thrives in a high-growth environment.
• Not afraid to pick up the phone and solve problems head-on.
• Positive attitude with a "go-getter" mindset.
• Relentless problem solver—you don't quit, you figure it out.
• Organized, detail-oriented, and able to multitask.
• Payroll experience or knowledge of tax/wage laws is a bonus.

Mansioni

• Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
• Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
• Maintains payroll operation by following policies and procedures; reporting needed changes.
• Protects payroll operation by keeping information confidential
• Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines
• Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
• Establish and build healthy working relationships with clients, vendors, and peers.
• Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
• Hit performance metrics while juggling multiple priorities in a fast-paced environment

Conoscenze

Payroll software

Microsoft Office

Client communication

Fast learner

Formazione

Payroll knowledge

Strumenti

Payroll systems

Descrizione del lavoro

Looking for more than just a job? At Dominion Payroll, we're building something special-a high-growth, high-energy team that actually enjoys working together. If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, keep reading. If you're the kind of person who chases solutions instead of waiting for them... you'll fit right in here.

Why Dominion Payroll? We're not your typical payroll company-we're the alternative to the big, corporate giants.

• 12x Inc. 5000 honoree (yes, we grow fast)
• 99% client retention + industry-leading NPS
• Cutting-edge, proprietary payroll & HR tech
• Locally owned, people-first culture
• Real growth opportunities (we promote from within-often)

What You’ll Do

• Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
• Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
• Maintains payroll operation by following policies and procedures; reporting needed changes.
• Protects payroll operation by keeping information confidential
• Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines
• Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
• Establish and build healthy working relationships with clients, vendors, and peers.
• Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
• Hit performance metrics while juggling multiple priorities in a fast-paced environment

What We’re Looking For

• Professional, articulate, and customer-focused
• Tech savvy with strong Microsoft Office skills
• Fast learner who thrives in a high-growth environment
• Not afraid to pick up the phone and solve problems head-on
• Positive attitude with a "go-getter" mindset
• Relentless problem solver-you don't quit, you figure it out
• Organized, detail-oriented, and able to multitask
• Payroll experience or knowledge of tax/wage laws is a bonus

Our Culture

• GSD - We take action, move fast, and follow through
• Rise Above - We push past challenges, expectations, and limits to be our best
• Passion - We bring energy and purpose to everything we do
• Excellence - We don't settle-every detail matters
• Community - We show up for each other and the communities we serve
• Create Culture - We build an environment where people thrive, grow, and enjoy the ride
• DP No Se Vara - We don't get stuck-there's always a way, and we find it

Perks & Benefits

• Freedom to work from home 2x/week
• 401(k) with strong company match
• Generous PTO + paid holidays
• 16 hours of paid volunteer time
• Monthly happy hours + team events
• Dog-friendly office days
• Friday lunches (yes, really)
• Early close at 4PM on Fridays
• Wellness & employee assistance programs

Dominion Payroll is an equal opportunity employer committed to building a diverse and inclusive team.

If you want a role where you can learn fast, grow quickly, and make a real impact, this might be your next move.