Remote Client Services Project Coordinator

Ian Martin Group; United States; À distance; USD 24 000 - 34 000; Plein temps

Résumé du poste

Raise is hiring a contract Project Coordinator on behalf of our client to support the Client Services department. The role focuses on project execution, meeting deadlines, and maintaining high-quality client service across all interactions.

The Coordinator will partner with internal teams such as Data Services, Product/Website Development, Print/Mail, Call Center, Disbursements, and Claims Operations to ensure timely delivery and strong client satisfaction.

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• 1+ year work experience with direct client contact.
• Excellent verbal and written communication with a calm demeanor.
• Strong critical thinking and fast information processing.
• MS Office Suite (Word, Excel, Outlook) proficiency.

Responsabilités

• Project Execution: meet requirements, manage deadlines, report status, coordinate with teams.
• Internal Collaboration: coordinate with data, product/web, print/mail, call center, disbursements, claims operations.
• Client Communication: respond promptly and accurately to client needs, relay feedback internally.
• Reporting & Documentation: provide project reports, analyze data, draft scripts and website text, assist business rules development.

Connaissances

Organization

Flexibility

Critical Thinking

Problem Solving

Positive Attitude

Verbal & Written Communication

Tech Skills

Formation

Bachelor’s Degree or equivalent experience

Outils

Microsoft Office

Description du poste

Client Services Project Coordinator

• Pay Rate: $21.00/hour on W2
• Work Type: Remote – 50 miles within approved hub locations
• Work Schedule: 8:00 AM – 4:30 PM Local Time Zone
• Training Schedule: 8:30 AM – 5:00 PM, 3-5 days of training with the training team before transitioning to minimum of three additional weeks of case and processing training.
• Contract Length: 12

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Overview

• This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions.
• In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.

Key Responsibilities

• Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
• Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives.
• Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
• Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.

Top 7 Required Skills

• Organization
• Flexibility
• Critical Thinking
• Problem Solving
• Positive Attitude
• Clear and Professional Verbal and Written Communication
• Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)

Qualifications

• Bachelor’s Degree or other relevant industry experience is preferred.
• 1+ year work experience with direct client/customer contact in a professional environment.
• Excellent verbal and written communication skills with a professional, calm demeanor.
• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment.
• Experience with MS Office Suite, specifically Word, Excel, and Outlook.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.