Client Services Coordinator – Remote

Catalystcareernetwork; Durham (NC); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Job summary

Catalystcareernetwork is seeking an organized Client Services Coordinator to manage client requests, communication, records, and follow-up in a remote environment. You will build positive relationships, pay close attention to details, and keep client information well organized.

The role emphasizes dependable scheduling, professional communication, and proactive follow-up, with training provided to learn our client-service systems and processes.

Qualifications

• Strong interpersonal skills.
• Professional written and verbal communication.
• Excellent organizational abilities.
• Careful attention to detail.
• Strong follow-up habits.
• Basic computer proficiency.
• Comfortable using calendars and online tools.
• Ability to prioritize multiple tasks.
• Reliable and courteous.
• Client-service experience is helpful but not required.

Responsibilities

• Serve as a point of contact for client questions.
• Gather information related to client requests.
• Provide accurate service information.
• Coordinate next steps and updates.
• Maintain organized client records.
• Schedule follow-up communication.
• Assist with routine changes and requests.
• Communicate with providers and support resources.
• Confirm completion of requested actions.
• Help maintain a positive client experience.

Skills

Interpersonal skills

Professional communication

Organizational abilities

Attention to detail

Follow-up habits

Basic computer proficiency

Calendar/online tools

Task prioritization

Reliability

Client-service experience (helpful)

Tools

Calendars

Job description

We are looking for an organized Client Services Coordinator to help manage client requests, communication, records, and follow-up.

The ideal candidate builds positive relationships, pays close attention to details, and keeps client information organized.

Key Responsibilities

• Serve as a point of contact for client questions
• Gather information related to client requests
• Provide accurate service information
• Coordinate next steps and updates
• Maintain organized client records
• Schedule follow-up communication
• Assist with routine changes and requests
• Communicate with providers and support resources
• Confirm completion of requested actions
• Help maintain a positive client experience

Qualifications

• Strong interpersonal skills
• Professional written and verbal communication
• Excellent organizational abilities
• Careful attention to detail
• Strong follow-up habits
• Basic computer proficiency
• Comfortable using calendars and online tools
• Ability to prioritize multiple tasks
• Reliable and courteous
• Client-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate client services through online platforms
• Flexible Scheduling: Manage your availability around existing responsibilities
• Training Available: Learn client-service systems and processes
• Ongoing Support: Receive continued resources and guidance
• Professional Development: Build coordination and relationship-management skills
• Client-Focused Role: Help clients remain informed throughout each request