Remote Client Services Pro — Inbound Support & Care

Everise; Central City (NE); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Everise is seeking a work-from-home customer service representative to handle incoming calls from members. You will gather customer information, assess needs, and provide product or service explanations with a strong focus on satisfaction.

This role emphasizes empathy, integrity, and the ability to work independently from a dedicated home setup. Weekend/evening shifts may be required as part of coverage.

Qualifications

• Inbound customer calls handling with empathy.
• Ability to assess needs and offer appropriate solutions.
• Strong communication and active listening skills.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain policy compliance while prioritizing customer benefit
• Document customer information accurately and thoroughly
• Support and educate customers about products and services

Skills

Customer service

Communication

Patience

Problem solving

Time management

Job description

Everise is seeking a work-from-home customer service representative to handle incoming calls from members. You will gather customer information, assess needs, and provide product or service explanations with a strong focus on satisfaction.

This role emphasizes empathy, integrity, and the ability to work independently from a dedicated home setup. Weekend/evening shifts may be required as part of coverage.