Remote Client Services Pro — Inbound Support

Everise; Clayton (MO); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401K benefits

Paid PTO

Work from home

Job summary

Everise is seeking a customer service representative to handle inbound calls for members, delivering compassionate and efficient support from a home-based setup. You will gather information, resolve needs, and educate customers on Everise products and services while meeting performance metrics.

The role offers a work-at-home arrangement with a focus on privacy and security, weekend/evening shifts, and opportunities to earn incentives in addition to base pay.

Qualifications

• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and client benefit in decision making.
• Dedicated area to work from in your home.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and client benefit in decision making.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for call disposition or compiling and documenting customer information as required.
• Dedicated area to work from in your home.
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens.
• Ability to identify customer needs and clearly articulate products and services.
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Work at Home Set-Up Requirements Standard Connect and Speed.
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic.
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited.

Skills

Customer service

Communication

Problem solving

Empathy

Education

High School Diploma

Job description

Everise is seeking a customer service representative to handle inbound calls for members, delivering compassionate and efficient support from a home-based setup. You will gather information, resolve needs, and educate customers on Everise products and services while meeting performance metrics.

The role offers a work-at-home arrangement with a focus on privacy and security, weekend/evening shifts, and opportunities to earn incentives in addition to base pay.