Remote Client Services Executive - Strategic Accounts

Navitus Health Solutions; United States; On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

PTO 20 days

Parental leave 4 weeks

Holidays 9

401K company match up to 5%

Adoption assistance

Flexible Spending Account

Education & professional membership

Referral bonus up to $750

Job summary

Navitus Health Solutions is seeking a Client Services Executive to join our National Accounts Management team. This role requires a highly strategic and consultative approach to manage complex client needs and deliver customized solutions while cultivating senior-level relationships across large organizations.

The position involves traveling to our corporate headquarters and client sites to support relationship management and business objectives, mentoring coordinators, and ensuring high-quality

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM or health care industry preferred.
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales, and client service and desire to succeed.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation and negotiation skills required.
• PC skills; Microsoft Office, Email, and Internet.
• Valid State Driver’s License and current Automobile Insurance Policy.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles.
• Pull data from 3-D and other Navi-tools to deliver facts-based presentations to clients.
• Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings.
• Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG.
• Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms.
• Facilitate resolution of escalated member/Client issues requests.
• Travel to Client sites.

Skills

Strategic thinking

Communication

Presentation skills

Negotiation

Travel readiness

Education

Bachelor's degree in business, marketing, or related area

Tools

Microsoft Office

Email

Internet

Job description

Navitus Health Solutions is seeking a Client Services Executive to join our National Accounts Management team. This role requires a highly strategic and consultative approach to manage complex client needs and deliver customized solutions while cultivating senior-level relationships across large organizations.

The position involves traveling to our corporate headquarters and client sites to support relationship management and business objectives, mentoring coordinators, and ensuring high-quality