Remote Client Services Director – Med & Sci Comms

IQVIA LLC; Providence (RI); Remote; USD 61,000 - 153,000; Full time

Job summary

Simpson Healthcare, an IQVIA Company, seeks a Client Services Director to join IQVIA within our growing team, supporting client relationships across the life sciences sector. You will manage projects and accounts, lead cross-functional teams, and ensure scientific accuracy and timely delivery of content.

The role emphasizes strong communication, organization, and travel up to 25%. This is a home-based position in the United States; residents must be in the same country.

Qualifications

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency.
• 1+ year in a pharmaceutical/healthcare promotional role.
• Experience within Oncology preferred.
• Bachelor’s or Master’s degree, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.
• Must be efficient and skilled at using Microsoft Office.
• Experience with Basecamp or similar project management systems is preferred.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to travel up to 25%.

Responsibilities

• Manage assigned projects and client accounts, coordinating digital content and validating scientific accuracy.
• Prepare and deliver client presentations showcasing content as directed by client and KOLs.
• Plan long-term timelines, quality assurance, SOP creation and adherence, and budgets.
• Monitor project to guarantee adherence to client strategy.
• Supervise and train junior staff, fostering a positive team environment.
• Attend internal meetings and ensure smooth hand-offs to project teams.
• Improve customer service through timely, high-quality communications and deliverables.
• Adhere to SOPs and internal tools and drive team adherence.
• Develop knowledge of managed products and disease areas.
• Assist with client pitches, presentations, and metrics.
• Manage faculty recruitment, engagement, and relationships for clients.

Skills

Client relationship management

Project management

Communication skills

Healthcare/pharma knowledge

Veeva experience

Basecamp experience

Microsoft Office

Travel readiness

Education

Bachelor's or Master’s degree

Tools

Veeva

Basecamp

Microsoft Office

Job description

Simpson Healthcare, an IQVIA Company, seeks a Client Services Director to join IQVIA within our growing team, supporting client relationships across the life sciences sector. You will manage projects and accounts, lead cross-functional teams, and ensure scientific accuracy and timely delivery of content.

The role emphasizes strong communication, organization, and travel up to 25%. This is a home-based position in the United States; residents must be in the same country.