Remote Client Services & Certification Coordinator

DEKRA North America, Inc.; Northern (KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Mental health resources

Wellness program

401(k) match

Disability benefits

Life insurance

Education assistance

Travel assistance

Job summary

DEKRA North America, Inc. is seeking a Client Services Specialist to support client management, scheduling, and certification services.

The role involves handling correspondence, invoices, and registration certificates while coordinating with auditors and DEKRA offices nationwide. The ideal candidate will have a bachelor's degree and 2–3 years of relevant office experience, strong MS Office skills, and the ability to navigate regulatory requirements with professionalism and reliability.

Qualifications

• Bachelor's Degree and 2-3 years' experience in office administrative tasks, or equivalent combination of education and experience required.
• Proficiency in MS Outlook, Word, Excel, and Access required.
• Ability to interact cordially and effectively with all contacts inside and outside of the company.

Responsibilities

• Prepare and email certificates of registration and associated seals and marks to clients.
• Maintain records of report distribution and certification issuance.
• File associated documentation of auditing activities in client files and other relevant databases.
• Enter billing information and process invoices for auditing activities.
• Oversee client & auditor scheduling for audit activities according to established criteria.
• Prepare client quotes and negotiate contract fees with auditors for services.
• Prepare and analyze daily reports for management of client activities and services.
• Perform various other tasks as may be assigned by the manager.

Skills

MS Outlook

MS Word

MS Excel

MS Access

Customer communication

Regulatory compliance

Organizational skills

Negotiation of fees

Education

Bachelor's Degree

Job description

DEKRA North America, Inc. is seeking a Client Services Specialist to support client management, scheduling, and certification services.

The role involves handling correspondence, invoices, and registration certificates while coordinating with auditors and DEKRA offices nationwide. The ideal candidate will have a bachelor's degree and 2–3 years of relevant office experience, strong MS Office skills, and the ability to navigate regulatory requirements with professionalism and reliability.